Help and Returns

Send an email with the incident and relevant photographs (if available) to postventa@sistemas24h.com. Remember to indicate the order number so that we can better manage your incident. We will need:

When we receive the information we will reply as soon as possible, informing you of how the incident will be resolved and the estimated timescales. IMPORTANT: THIS INFORMATION MUST BE SENT WITHIN 24 HOURS OF RECEIVING YOUR ORDER. Note: If we have to collect the product because it is not reusable, please have it ready in its original packaging for us to collect it.

Send an email with the incident and relevant photographs (if available). postventa@sistemas24h.com. To help you resolve this issue we will need you to provide a brief description of the missing part. Please take a photo if you think it is necessary to better identify the claim. Remember to indicate the order reference, your name, contact telephone number and a description of the missing parts. Once we receive the information, a note will be sent to the factory so that they can send the material.

If your order is missing any product, it may be for one of the following reasons: Delivery in two packages: In some cases your order is delivered in two shipments. Check the delivery note for the number of packages sent. Logistical error: We may have failed to add an item to your order by mistake. In this case you must tell us which product you have not received. Send an email with the incident to postventa@sistemas24h.com. We will pass the incident quickly to the factory so that the shipment can be made as soon as possible. We apologise for the inconvenience.

The first thing you need to do is check what measurements you entered when you placed your order. If you need help to check the measurements, you can watch the tutorial videos by clicking on the button How to measure and install. If the measurements of the product you have received do not match the measurements you requested when placing the order, you can open an incident by writing an email to postventa@sistemas24h.com. We will pass the incident quickly to the factory so that the shipment can be made as soon as possible. We apologise for the inconvenience.

A postventa@sistemas24h.com you can write to us telling us about the problem with your order. Describe the problem with your order and attach a photo. Photos are helpful:

We will check the documentation sent and if we verify that there is an error in the shipment, we will send you the correct item(s) again, the same transport will pick up the wrong material. We would appreciate it if you have the material ready to pick up in the original packaging, or as well packed as possible, to avoid damage in transport. Thank you very much and sorry for the inconvenience.

"We will not accept returns of items for measurement or wrong choice by the customer" Except error on the part of SISTEMAS24H.COM. We want to offer you the best service and that our shop fits your needs so we will be very useful the delivery date of the order to return it. You must send us a letter with the reason for the return and send the product in its packaging, postage paid with a copy of the invoice, to the following address: EMILIO JOSE MUÑOZ CARRASCONIF 6263459-FC/ ONÉSIMO REDONDO 78 3º13630 SOCUÉLLAMOSCIUDAD REALES necessary that the return is wrapped in paper, bag or similar to avoid deterioration of the same, transport agencies usually label the packages with identifying stickers that cannot subsequently be removed, if you want us to refund the amount of the purchase, the product will have to be in good condition. We are not responsible for shipments made through the "Servicio de Correos y Telégrafos", and we recommend all customers to send the packages through a logistics company or express transport company that will insure the goods. Once we check that the product is complete and in perfect condition, we will refund the amount of these items, deducting the shipping costs of the order. Refunds will be made within approximately 2 to 3 working days from the time of receipt of the returned goods in our workshop. All products that are not perfectly documented will entail a delay in the processing of returns.

The deadline for receiving the amount of a credit note is 14 days maximum, from the moment of cancellation/modification of the order.

We will reimburse you via the same payment method used for your order.

According to the current law all products you buy have a 2 year warranty.products damaged in transport, or by misuse do not fall under warranty.by sending an email to postventa@sistemas24h.com you can contact an agent and claim the warranty.a technician will check it and get back to you as soon as possible.